General Terms and Conditions of Sale
for the purchase of wines and spirits (the “Products”) displayed on the website https://degustibuswine.com (the “Site”) owned by Futura di Lo Russo Alessandro, with registered office in Grinzane Cavour, Via Parea 2/A, 12060, CN, VAT number 03765400043 (the “Seller”), are included in this sales contract (the “Contract”). Every user browsing the Site (the “User”) is invited to read the Contract before completing a purchase order of Products on the Site (the “Order”); sending an Order implies acceptance of these terms by the User. Any amendment to the Contract shall become immediately effective upon publication on the Site and will govern all subsequent Orders.
1. Customers
Only natural persons who have the legal capacity to enter binding agreements under applicable law and act for purposes unrelated to any entrepreneurial or professional activity they may conduct (the “Customers”) are allowed to place Orders on the Site. The sale of alcoholic beverages to persons who have not reached the legal drinking age in their country is prohibited. By placing an order on this Site, the user declares they are at least 18 years old. Degustibus declines any responsibility in case of false statements provided by the user.
By placing an Order through the Site, the Customer guarantees that the ordering party and, if different, the recipient of the Products are both at least 18 years old or 21 years old depending on the laws of their country.
Where required, Customers must provide their full name, date of birth, email address, delivery address, tax code, and other personal information. Such information must be truthful, accurate, and kept up to date. Users are encouraged to consult the privacy policy to learn how the Seller processes personal data: https://degustibuswine.com.
Users are not allowed to place Orders using another person’s name or credentials unless expressly authorized by the rightful owner.
Purchasing Products for resale purposes is prohibited.
2. Order Acceptance – Sales Contract
The technical steps to place an Order are highlighted through explanatory texts and graphics in the Site’s page sequence. By clicking “Complete Purchase” on the final checkout page, the Customer submits a contractual purchase offer to the Seller concerning the items contained in the virtual “shopping cart.”
Receipt of the Order does not constitute acceptance of the purchase offer by the Seller. To complete the Order, it is necessary that:
(i) The Customer reads and accepts the general terms and conditions of sale via a checkbox;
(ii) The Customer electronically fills out the Order form (the “Order Form”) containing a summary of the essential features of each selected Product; the price of each selected Product and the total purchase price; the chosen payment method; the delivery terms of the Products; shipping, delivery, and return costs; conditions for exercising the Customer’s right of withdrawal and the application of the legal warranty of conformity; estimated delivery times; procedures and timing for returning purchased Products;
(iii) Payment is made to the Seller of the purchase price of the Products, including shipping and delivery charges (if applicable);
(iv) The Order Form is electronically sent to the Seller;
(v) The Seller receives the Order Form electronically.
Submitting an Order implies the Customer’s explicit acknowledgment of the obligation to pay the price.
After electronically sending an Order, the Customer will receive a confirmation email acknowledging receipt of the Order. This communication serves to notify the Customer that the Order has been received and to provide the Order identification code, but it does not imply acceptance of the Order by the Seller.
If any data in the email is incorrect, the Customer must promptly notify the Seller’s customer service (“Customer Service”) at support@degustibuswine.com.
Acceptance of the Order by the Seller will occur only when the Seller sends the Customer the Order acceptance confirmation (the “Order Confirmation”), usually at the time of shipment of the Products. The Contract is considered finalized when the Customer receives the Order Confirmation.
Until then, the Seller reserves the right not to accept an Order if deemed appropriate. In particular, the Seller shall not be liable if a Product ordered is removed from the Site after the Order is submitted. The Site may erroneously display unavailable Products.
In the case of partial unavailability of the Order, the Customer Service will contact the Customer to verify whether they wish to (i) receive a partial Order; (ii) receive the complete Order in multiple shipments; or (iii) cancel the Order.
In the case of total unavailability, the Customer Service will notify the Customer that the Order cannot be processed and will cancel it. No charges will be made to the Customer in this case.
3. Payments
Payment can be made using the following methods (the “Payment Methods”): credit cards, bank transfer, cash on delivery, or PayPal account. Visa, MasterCard, and Postepay credit, debit, or prepaid cards are accepted. The Seller will charge the purchase price (the “Price”) upon acceptance of the Order. However, prior to acceptance, security checks on the chosen Payment Method may be performed, including pre-authorization or precautionary pre-charging.
To ensure transaction security with credit cards, the Seller uses a leading payment gateway to authorize Order payments (the “Payment Gateway”). Consequently, the Seller does not directly handle any financial information related to the Payment Method used by the Customer, nor does the Site process any financial data provided for Order completion. Only after the transaction is completed, the Payment Gateway informs the Seller of the payment result without disclosing any financial information. The Payment Gateway protects credit or debit card details by encrypting sensitive information to ensure secure transmission.
In the unlikely event of error, negligence, or misconduct related to transaction management by the Payment Gateway or payment intermediaries, the Seller cannot be held liable. The Seller reserves the right to cancel a transaction and the related Order if fraudulent use of the Payment Method is reported. The Seller is not responsible for unauthorized use of a Payment Method by third parties unless due to its own error or negligence.
4. Shipping and Delivery
The Seller accepts Orders with delivery within Italy (including islands, San Marino, and Vatican City), throughout the European Union, the United States, and all continents where wine and liquor exports are possible. If shipping is not feasible, the Order will not be accepted.
The Seller ships and delivers Orders using an express courier service. The Seller commits to delivering Orders promptly and accurately, respecting the delivery times indicated on the Site during purchase (24/72 business hours within Italy except islands where delivery times may be slightly longer), and in any case within 30 days from the date of sending the Order Confirmation to the Customer.
The Order Confirmation is sent to the Customer when the Products are handed over to the courier for shipment.
In certain circumstances, such as sales periods or company closures, delivery times may vary. The Seller is not responsible for delays beyond its control, such as force majeure, strikes, natural disasters, or courier service issues.
The Order Confirmation includes a tracking number allowing the Customer to monitor shipment and delivery on the courier’s website.
The Customer is invited to facilitate delivery by being available or delegating receipt to a third party.
The courier will attempt delivery once to the address provided. If unsuccessful, the courier will notify the Customer of the attempt and arrange a new delivery.
If the courier permanently fails to deliver, the Customer Service will contact the Customer to verify interest in a new shipment.
Upon delivery, the Customer must verify the number of packages and the external packaging’s integrity. If there are issues, such as missing packages or damaged packaging, the Customer must note reservations on the courier’s delivery document and contact Customer Service. Failure to do so may prevent later claims, except as provided under Article 7 on hidden defects and consumer protection laws.
If delivery does not occur within the indicated time, the Customer must notify the Seller, who will check the shipment status with the courier. In case of loss or destruction during transport, the Seller will resend the Product if available or refund the Order. The Customer can contact Customer Service at info@enotecadegustibus.com.
The Seller cannot guarantee simultaneous delivery of Products ordered together, nor that multiple shipments will arrive simultaneously.
Selecting a different delivery country may affect prices, terms, and item availability.
5. Prices
All prices published on the Site include VAT (the “Prices”). Regarding shipping costs, delivery, and any applicable customs duties or taxes, these will be indicated separately and added to the purchase price during the checkout process. The Seller reserves the right to change Prices and shipping costs at any time, but such changes will not affect Orders already accepted by the Seller.
6. Right of withdrawal
Customers who are consumers, as defined by applicable law, have the right to withdraw from the purchase contract within 14 calendar days from the date of delivery of the Products, without providing any reason and without incurring penalties. To exercise this right, Customers must notify the Seller of their decision to withdraw by sending a clear statement (e.g., a letter sent by post, fax, or email) within the withdrawal period. The Customer can use the withdrawal form available on the Site, although it is not mandatory.
The Products must be returned to the Seller in their original condition and packaging, unused and undamaged, within 14 calendar days from the date the Customer communicates the withdrawal. The Customer is responsible for the return shipping costs unless otherwise stated in applicable law. The Seller will reimburse all payments received from the Customer, including delivery costs (except additional costs arising if the Customer chose a delivery method other than the least expensive standard delivery offered by the Seller), without undue delay and in any event within 14 calendar days from the date the Seller receives the returned Products or proof of their return.
The right of withdrawal cannot be exercised for Products made to the Customer’s specifications or clearly personalized, perishable goods, or sealed goods which are not suitable for return due to health protection or hygiene reasons once unsealed after delivery.
7. Warranty and liability
The Seller guarantees that the Products comply with the contractual specifications and are free from defects at the time of delivery, in accordance with applicable legal provisions regarding conformity warranties. If the Products are found to be defective or non-conforming, the Customer has the right to request repair, replacement, or a price reduction, or to withdraw from the contract, according to the law.
The Seller excludes any liability for damages resulting from improper use, storage, or handling of the Products after delivery.
The Seller’s liability is limited to the purchase price paid by the Customer and does not cover indirect or consequential damages.
8. Privacy and personal data processing
The Seller processes Customers’ personal data in compliance with applicable data protection laws. Details on data processing, purposes, and Customers’ rights can be found in the privacy policy published on the Site https://degustibuswine.com.
9. Applicable law and jurisdiction
This Contract is governed by Italian law. Any disputes arising from or related to this Contract will be subject to the exclusive jurisdiction of the Court of the Seller’s registered office.
.